Technical Support & Maintenance

These packages cover software consultancy, maintenance, bug fixes, security updates, and technical guidance for your business. Server, domain renewal, SSL, backups, and monitoring are included in the package. Traffic and storage beyond standard usage, usage-based third-party services such as SMS, email delivery, maps, and AI APIs, app store developer account fees, and payment provider commissions are not included; these are billed separately at actual cost. For projects running in your own cloud account, the infrastructure bill is yours.

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What Are Technical Support Packages?

Technical support packages keep your delivered or existing web, mobile, and custom software projects running smoothly in production with defined SLA, monthly capacity, and a priority response line. The goal is to resolve urgent issues quickly, track security updates, and run planned improvements on a predictable budget.

At Atalay Tech we offer the Hosting Package, the SLA + Additional Development Package, and Enterprise support tiers after custom software development deliveries on Laravel, Next.js, React Native, and Filament projects. New development requests are planned within package hours or as a separate sprint.

What Is Included in Support Packages?

Core services are shared across all packages; higher tiers increase SLA, capacity, and priority.

Incident Management

Production issues are logged, prioritized, and tracked to resolution. Fast response for critical outages.

Security and Updates

Framework and dependency security patches are evaluated during planned maintenance windows.

Monitoring and Reporting

Monthly support summary, closed tickets, and remaining capacity. Expanded reporting on Enterprise.

Monthly Development Hours

Small UX fixes, copy updates, and minor features within the defined hour allowance.

SLA Guarantee

Response and resolution commitments by priority level. Business hours and emergency rules are documented.

Partner Portal Access

Customer portal for ticket creation, status tracking, and document sharing. Priority queue for Enterprise clients.

Technology Stack We Support

Our support team works with Laravel, Next.js, React, React Native, Filament, PostgreSQL, Redis, and AWS/Vercel environments. Root cause analysis runs end to end on monolith or API + frontend architectures.

LaravelNext.jsReact NativeFilamentPostgreSQLAWSVercel

How Does the Support Process Work?

Package selection and agreement

Scope, SLA, monthly hours, and communication channels are defined in writing.

Environment and access setup

Staging/production access, monitoring, and the ticket channel (portal, email) are enabled.

Ticket logging and prioritization

Each request gets a priority label; SLA clocks start accordingly.

Response and resolution

Hotfix, patch, or planned release; production deploy after client approval.

Monthly report and capacity planning

Hours used, open items, and next month's plan are shared.

Let's choose the right support package for your project and clarify SLA and monthly capacity.

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Which Support Package Should You Choose?

Hosting Package — small teams

Limited monthly hours, low-traffic sites or panels; non-critical updates.

SLA + Additional Development Package — operational apps

Higher SLA and more monthly hours; recommended for products with an active user base.

Enterprise — mission-critical systems

Custom SLA, priority line, and advisory; for multi-module or high-availability projects.

New project + support together

Maintenance by the same team after custom software delivery; continuity without knowledge loss.

Support Package Pricing

Monthly package fees depend on capacity and SLA level. Current tiers are shown in the package cards and comparison table below.

See the package cards below for detailed pricing and hours, or contact us.

Which Projects Do We Support?

Atalay Tech delivered projects

Direct continuity on our mobile, web, and custom software deliveries.

Third-party handover

Review and takeover of existing Laravel or Next.js codebases.

SaaS and subscription products

Version and hotfix management on live products such as atalay.ai.

E-commerce and operations panels

Capacity scaling and monitoring during peak transaction periods.

Corporate intranet and portals

Security patches and access management for internal applications.

API and integration layers

Adaptation to webhook, queue, and third-party service changes.

Services Planned Alongside Support

Technical support does not replace new feature development, but it can be extended with planned sprints. New modules, AI integration, or mobile app needs can be run as separate projects by the same team.

Packages

Maintenance, SLA, and corporate consultancy — three options by need.

Hosting Package

Hosting incl. server, domain renewal, SSL, backups, and monitoring; maintenance and software consultancy

40.000 TRY + VAT/ month

16 hours / month · 2 meetings / month · weekdays 09:00–18:00

80,000 TRY + VAT / month for projects of 2,000,000 TRY or more

Server, domain renewal, SSL, backups, and monitoring
Production bug fixes and maintenance
Priority response to critical issues (SLA)
2 consultancy meetings per month
Monthly additional development and new features
Technical consulting and roadmap

SLA + Additional Development Package

SLA + monthly additional development (hosting included) + strategic consultancy

Recommended

75.000 TRY + VAT/ month

30 hours / month · weekly meeting · weekdays 09:00–18:00

150,000 TRY + VAT / month for projects of 2,000,000 TRY or more

All services in the Hosting Package
Weekly meeting
New screens, modules, and workflows
Product roadmap and technical planning
Weekly summary and monthly detailed report

Enterprise Support Package

Corporate scale and custom SLA

Custom consultancy

Scope, hour allowance, and pricing are defined together in an intro call.

SLA + Additional Development Package + tailored capacity
Weekly meeting
Custom SLA and escalation plan
Continuous development and module capacity
Corporate reporting and strategic consultancy

Package prices may be updated once a year.

Frameworks we specialize in

Our support packages provide software consultancy for web, mobile, and enterprise projects built with the technology stacks below.

React NativeExpoNext.jsReactLaravelFilamentTALL StackTypeScript

Who is this for?

Businesses operating in Turkey with live software and ongoing consultancy needs.

E-commerceLogisticsManufacturingRetailServicesSaaSCorporate teams

SMEs with live products

Teams with a web panel or mobile app in production that need maintenance, bug fixes, and consultancy.

Operations and integration-driven businesses

Organizations that need a technical partner for payments, e-invoicing, SMS, ERP, and similar integrations.

Growing digital products

Businesses scaling their product with regular development, SLA, weekly meetings, and strategic consultancy.

Corporate software teams

Enterprise setups with multi-module systems, high traffic, and custom scope requirements.

Package Comparison

A quick comparison based on your software consultancy needs.

Server, domain renewal, SSL, backups, and monitoring: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Monthly expert-hour allowance: Hosting Package16 hours
SLA + Additional Development Package30 hours
EnterpriseCustom consultancy
Consultancy meeting: Hosting Package2 meetings / month
SLA + Additional Development PackageWeekly meeting
EnterpriseWeekly meeting
Bug fixes and maintenance: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Security and framework updates: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Integration troubleshooting: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Software consultancy channels: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Priority response to critical issues (SLA): Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Monthly additional development and new features: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Technical consulting and roadmap: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Custom SLA and escalation plan: Hosting Package
SLA + Additional Development Package
EnterpriseIncluded
Monthly consultancy report: Hosting PackageIncluded
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Weekly activity summary: Hosting Package
SLA + Additional Development PackageIncluded
EnterpriseIncluded
Monthly price (excl. VAT): Hosting Package40.000 TRY
SLA + Additional Development Package75.000 TRY
EnterpriseCustom consultancy
Monthly price, projects of 2,000,000 TRY or more (excl. VAT): Hosting Package80,000 TRY
SLA + Additional Development Package150,000 TRY
EnterpriseCustom consultancy

Service	Hosting Package	SLA + Additional Development Package	Enterprise
Server, domain renewal, SSL, backups, and monitoring	Included	Included	Included
Monthly expert-hour allowance	16 hours	30 hours	Custom consultancy
Consultancy meeting	2 meetings / month	Weekly meeting	Weekly meeting
Bug fixes and maintenance	Included	Included	Included
Security and framework updates	Included	Included	Included
Integration troubleshooting	Included	Included	Included
Software consultancy channels	Included	Included	Included
Priority response to critical issues (SLA)	Included	Included	Included
Monthly additional development and new features	Included	Included	Included
Technical consulting and roadmap	Included	Included	Included
Custom SLA and escalation plan			Included
Monthly consultancy report	Included	Included	Included
Weekly activity summary		Included	Included
Monthly price (excl. VAT)	40.000 TRY	75.000 TRY	Custom consultancy
Monthly price, projects of 2,000,000 TRY or more (excl. VAT)	80,000 TRY	150,000 TRY	Custom consultancy

SLA — response and resolution guarantees

Response time covers the first acknowledgment and start of intervention; resolution time covers a permanent fix or an approved workaround.

Weekdays 09:00–18:00 business hours

Critical

Production is unavailable or a critical business process is fully stopped

Hosting: 4
hours
Response
1
business day
Resolution
SLA + Development: 4
hours
Response
1
business day
Resolution

High

A major function is affected; temporary workaround or partial use is possible

Hosting: 1
business day
Response
5
business days
Resolution
SLA + Development: 1
business day
Response
3
business days
Resolution

Normal

Maintenance, consultancy, and planned development requests

Hosting: Scheduled
Response
Scheduled
Resolution
SLA + Development: Scheduled
Response
Scheduled
Resolution

Priority	Definition	Hosting	SLA + Development
Critical	Production is unavailable or a critical business process is fully stopped	4 hours Response 1 business day Resolution	4 hours Response 1 business day Resolution
High	A major function is affected; temporary workaround or partial use is possible	1 business day Response 5 business days Resolution	1 business day Response 3 business days Resolution
Normal	Maintenance, consultancy, and planned development requests	Scheduled Response Scheduled Resolution	Scheduled Response Scheduled Resolution

Custom consultancy

Custom response and resolution guarantees tailored to your needs; escalation plan and optional 24/7 coverage are defined in the intro call and contract.

Critical and high-priority requests are submitted via the partner portal or agreed communication channels.
SLA is a software response and resolution commitment — not a server, hosting, or infrastructure uptime guarantee.

Outside Package Scope

The items below are not included; these are billed separately at actual cost. For projects running in your own cloud account, the infrastructure bill is yours.

Traffic and storage beyond standard usage
Usage-based third-party services such as SMS, email delivery, maps, and AI APIs
App store developer account fees (App Store, Google Play)
Payment provider commissions
Infrastructure bills for projects running in your own cloud account (AWS, GCP, Azure, etc.)
Greenfield new project development (quoted separately)

Track everything in the partner portal

Once your consultancy package is active, you can follow work packages, billing, support requests, and periodic reports from the partner portal.

Active work packages and scope status
Monthly billing and payment history
Support request creation, messaging, and status tracking
Weekly activity summary (SLA + Additional Development Package)
Monthly consultancy report: work completed, hour usage, open items
Corporate weekly summary and monthly detailed report (Enterprise package)
Summary of completed, in-progress, and planned work

Frequently Asked Questions

Common questions about software consultancy packages.

Businesses operating in Turkey that need software consultancy: e-commerce, logistics, manufacturing, retail, services, SaaS, and corporate teams. A brief technical intro call comes first.

Yes. Server, domain renewal, SSL, backups, and monitoring are included in the package. Traffic and storage beyond standard usage, usage-based third-party services such as SMS, email delivery, maps, and AI APIs, app store developer account fees, and payment provider commissions are not included; these are billed separately at actual cost. For projects running in your own cloud account, the infrastructure bill is yours.

Web, mobile, and enterprise projects built with the frameworks we specialize in are in scope. Your tech stack is clarified in the intro call.

SLA (Service Level Agreement) defines how quickly we respond to production issues and how quickly we deliver a resolution. Both packages target 4-hour response / 1 business-day resolution for critical issues. For Enterprise, response and resolution guarantees are defined as custom consultancy in the contract.

The Hosting Package includes 16 hours/month; the SLA + Additional Development Package includes 30 hours/month. The Enterprise package is custom consultancy — hour allowance and pricing are defined in an intro call. Hours are used on weekdays between 09:00 and 18:00; unused hours do not roll over. Overages are billed at 2.500 TRY + VAT / hour.

The Hosting Package (40.000 TRY/month, 16 hours/month) covers hosting, maintenance, SLA, consultancy, and in-scope development. The SLA + Additional Development Package (75.000 TRY/month, 30 hours/month) adds a higher hour allowance, weekly meetings, and strategic consultancy. The Enterprise package adds custom SLA and tailored capacity at corporate scale; scope and pricing are defined as custom consultancy.

Corporate teams with multiple modules, high-traffic production environments, or continuous product development needs. Hour allowance, SLA, and pricing are clarified as custom consultancy in an intro call.

The Hosting Package (16 hours/month) includes hosting, maintenance, SLA, consultancy, and in-scope development. The SLA + Additional Development Package (30 hours/month) adds a higher hour allowance, weekly meetings, and strategic consultancy.

Yes. Your software needs, technology stack, and monthly consultancy expectations are reviewed in an intro call; the right package and scope are defined together.

Packages run on a monthly subscription model. Initial term and cancellation terms are defined in the contract.

No. Usage-based third-party services such as SMS, email delivery, maps, and AI APIs are not included; these are billed separately at actual cost.

Fill out the contact form or briefly describe your business software consultancy needs on WhatsApp. After an intro call we share the right package.

Which package fits you?

Tell us about your business software consultancy needs — we will clarify whether the Hosting, SLA + Additional Development, or Enterprise package is the right fit.

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